At Almutawir Information Technology Establishment, we are committed to protecting your privacy and data security. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
When you use the system, we may collect the following types of information:
- Account information: name, email address, phone number, and password
- Company information: company name, VAT number, address, and contact details
- Usage data: login records, visited pages, and time spent in the system
- Business data: invoices, products, customers, inventory, and reports
- Technical information: IP address, browser type, and operating system
2. How We Use Information
We use the information we collect for the following purposes:
- Providing and operating the system services
- Issuing ZATCA-compliant e-invoices
- Improving and developing the system
- Providing technical support to users
- Complying with legal and tax requirements
- Protecting system security and preventing fraud
- Sending important notifications and updates
3. Sharing Information
We do not sell or rent your personal information to third parties. We may share your information only in the following cases:
- ZATCA: sending legally required e-invoices
- Service providers: trusted partners that help operate the system, such as hosting and support providers
- Legal compliance: when required by law or by competent authorities
- Rights protection: to defend our legal rights or protect user safety
4. Data Security
We take strict security measures to protect your data:
- Encryption: using HTTPS/SSL to encrypt transmitted data
- Firewalls: advanced protection against unauthorized access
- Backups: automatic daily backups
- Access control: defined permissions for each user
- Security monitoring: continuous monitoring for suspicious activity
- Security updates: applying security updates regularly
5. Your Rights
You have the following rights regarding your personal data:
- Access: request a copy of your personal data
- Correction: update or correct your information
- Deletion: request deletion of your data, subject to legal obligations
- Objection: object to processing your data in certain circumstances
- Restriction: request restriction of data processing
- Portability: receive your data in a portable format
6. Data Retention
We retain your data for as long as needed to fulfill the purposes described in this policy, while observing the following requirements:
- Accounting records and invoices: 10 years, according to Saudi tax regulations
- Active customer data: throughout the service usage period
- Login and security logs: one year
- Deleted data: permanently deleted 30 days after the deletion request
7. Cookies
We use cookies to improve your experience:
- Essential cookies: necessary for operating the system, including sessions and security
- Performance cookies: used to analyze and improve system usage
- Preference cookies: used to save your settings and preferences
You can manage cookies from your browser settings.
8. Children's Privacy
The system is designed for business use and is not intended for children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through:
- An in-system notification
- An email to your registered address
- An updated "Last updated" date at the top of this page
10. ZATCA Compliance
We are fully committed to ZATCA requirements related to e-invoicing:
- Keeping e-invoices for 10 years
- Sending invoices to the ZATCA platform on time
- Ensuring the validity and accuracy of tax data
- Maintaining complete audit records
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Almutawir Information Technology Establishment
Khobar Gate Tower, Al Bandariyah, Saudi Arabia
VAT Number: 311362740700003
Thank you for trusting Almutawir
We are committed to protecting your privacy and data security.